Shipping & Returns
Last updated: May 2026
Shipping Policy
Processing Time
All HANDMAKE jewelry is handcrafted to order. Please allow 3-5 business days for processing before your order ships. During peak seasons, processing may take 5-7 business days.
Shipping Rates & Delivery Times
| Region | Method | Est. Time | Cost |
|---|---|---|---|
| United States | Standard | 7-14 business days | $7.99 |
| United States | Expedited | 4-7 business days | $15.99 |
| Europe | Standard | 10-20 business days | $12.99 |
| Australia | Standard | 10-20 business days | $14.99 |
| Rest of World | Standard | 14-28 business days | $19.99 |
Customs & Import Duties
International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer. HANDMAKE is not responsible for delays caused by customs processing.
Returns & Exchanges
Satisfaction Guarantee
We want you to love your HANDMAKE jewelry. If you're not completely satisfied, you can return your item within 30 days of delivery for a full refund or exchange.
Conditions
- Items must be unworn and in original condition
- All original packaging must be included
- Custom or personalized items cannot be returned
- Return shipping costs are the responsibility of the customer
How to Return
- Contact us at [email protected] with your order number
- We will provide a return authorization and shipping address
- Ship the item back (we recommend tracked shipping)
- Refund will be processed within 5-7 business days of receipt
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping.
Questions about shipping or returns? Visit our FAQ or contact us.