Frequently Asked Questions
Everything you need to know about HANDMAKE jewelry.
How long does shipping take?
Standard shipping takes 7-14 business days to the US, 10-20 business days to Europe and Australia, and 14-28 business days to the rest of the world. Expedited options are available at checkout.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $100 USD.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in original condition. Please visit our Shipping & Returns page for full details.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely through Stripe.
Is my payment information secure?
Absolutely. All payments are processed through Stripe, a PCI-compliant payment processor. We do not store your credit card information on our servers.
How do I care for my HANDMAKE jewelry?
To keep your jewelry looking its best: avoid contact with water, perfumes, and chemicals. Store in a dry place, preferably in the included pouch. Clean gently with a soft, dry cloth.
Are your products handmade?
Yes! All HANDMAKE jewelry is carefully handcrafted. This means each piece may have slight variations, making your item truly unique.
Can I cancel or change my order?
You can cancel or modify your order within 24 hours of placement. After that, the order may already be in production. Please contact us as soon as possible.
Do you ship internationally?
Yes, we ship worldwide! International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Still have questions? Contact us and we'll get back to you within 24 hours.